PC Systems Analyst II—Immunology Center of Georgia

Augusta University
Augusta, Georgia, USA

Augusta University is Georgia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia’s only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.

Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.

College/Department Information

The Division of Information Technology’s mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.

Job Summary

Under general supervision of their team’s leadership, perform tasks to aid in the on-going support of end-user environments including personal computers (PC & Macs). PDA’s, and peripherals. Work independently to research and. resolve hardware & software problems and respond to client requests and refer only the most complex problems. Correct hardware, software, and operational problems; maintain service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective implementation of resolution of user problems.

Responsibilities

Job duties include, but are not limited to:

• HARDWARE/SOFTWARE MAINTENANCE: Install, test, troubleshoots, and maintain hardware and software products including internet and network connectivity for PC’s, Mac’s, PDA’s, and peripherals; implements and monitors standard and procedures; facilitates backup and recovery; and maintains service logs.
• PROVIDE DIRECT USER SUPPORT: Provide telephone, face-to-face and online support to customers.
• EVALUATE USER BUSINESS NEEDS: Analyzes customer procedures.  Organizes departmental resources needed and leads design, development and implementation of the most effective solution.  Monitors progress of corrective actions to prevent unnecessary delay.
• OTHER: Other duties as assigned

Learn more and apply: https://augusta.edu/jobs?id=260916

Posting ID: 399